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Customer Service Executive
4 days ago
Job Number
31009
Country of work
Singapore
Region
N/A
Position
Customer Service Executive
Minimum Education
DIPLOMA
To fill by
Immediate
Salary
1800 - 3800 SGD Per Month
Number of vacancies
1
Specialty

CUSTOMER SERVICE

Job Description

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  • Coordinate with customers on shipment and delivery enquires

  • Providing prompt and professional attention to all their requests or problems

  • Process all job orders into the system promptly and accurately

  • Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely

  • Liaise with different internal department & external contractor when required

  • Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes

  • Timely monitoring and update of vessel details via Port net

  • Build and maintain good rapport with customers to fulfil their requirement

  • Respond to emails, phone calls, and other forms of correspondence.

  • Prepare job sheets for account’s department to generate customers’ invoices


Job Requirements



  • Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage

  • Diploma holder or its equivalent with 2 years of work experience

  • Good phone etiquette, problem solving, good communication and organization skills

  • Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..

  • Customer service oriented, team player with initiative and willing to take on responsibilities

  • Ability to respond to ad-hoc and urgent demand on timely and professionally