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Customer Service Executive
4 days ago
Job Number
Country of work
Customer Service Executive
Minimum Education
To fill by
1800 - 3800 SGD Per Month
Number of vacancies


Job Description

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  • Coordinate with customers on shipment and delivery enquires
  • Providing prompt and professional attention to all their requests or problems
  • Process all job orders into the system promptly and accurately
  • Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
  • Liaise with different internal department & external contractor when required
  • Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
  • Timely monitoring and update of vessel details via Port net
  • Build and maintain good rapport with customers to fulfil their requirement
  • Respond to emails, phone calls, and other forms of correspondence.
  • Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

  • Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
  • Diploma holder or its equivalent with 2 years of work experience
  • Good phone etiquette, problem solving, good communication and organization skills
  • Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
  • Customer service oriented, team player with initiative and willing to take on responsibilities
  • Ability to respond to ad-hoc and urgent demand on timely and professionally