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- Provide pre-sales support and post sales application and sales support by analyzing and recommending solutions to meet customer’s needs.
- Support technical requests/support, respond to customer queries and issues of our customers over telephone or email.
- Documentation and recording of all service, support and application activities
- Conduct product training and demonstration to customers
- Work closely with sales team to maintain existing customers’ relationship.
- Using product application knowledge to demonstrate to potential customers the usefulness of the product and how it may suit the customer better than competing products.
- Build up relationship with our product's principal and provide customers’ feedback to product's principal for service and/or products enhancements.
- Value-add to customers’ needs and strengthen relationships with them.